Terms and Conditions
Suggested text: Our website address is: http://elsafa-egypt.com.
Introduction
Welcome to Al Safa Trading’s website. By accessing or using our website, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully.
Products and Services
We offer a range of photocopier supplies, including toner, cartridges, thermostats, and other related products. All products are subject to availability and may be withdrawn or amended without notice.
Pricing and Payment
Prices for our products are displayed in local currency and are subject to change without notice. Payment can be made using various methods available on the checkout page.
Order Confirmation
Once an order is placed, you will receive a confirmation email detailing the products ordered and the total amount charged. This email does not guarantee the availability of the products.
Delivery
We aim to deliver products within the specified time frames, but delays may occur due to unforeseen circumstances. We are not responsible for any delivery delays caused by third-party couriers.
Limitation of Liability
Al Safa Trading is not liable for any damages, direct or indirect, resulting from the use of our products or services.
Intellectual Property
All content on this website, including text, images, and logos, is the property of Al Safa Trading and may not be used without permission.
Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of Egypt. Any disputes will be resolved in the courts of Egypt.
Refund and Return Policy
Returns
Returns are accepted within 14 days of purchase if the product is unused, in its original packaging, and accompanied by a receipt or proof of purchase.
Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to the original payment method within 7-10 business days.
Exchanges
Exchanges are allowed for defective or damaged items. Please contact us within 7 days of receiving your product to arrange an exchange.
Non-Returnable Items
Certain items such as custom orders, opened packaging, or used products cannot be returned.
Shipping Costs
Shipping costs for returns are the responsibility of the customer unless the product is defective or incorrect.
Privacy Policy
Information Collection
We collect information when you place an order, subscribe to our newsletter, or interact with our website. This information includes your name, address, email, and payment details.
Use of Information
We use your information to process orders, improve customer service, and send promotional emails. We do not sell or share your personal information with third parties.
Data Security
We implement security measures to protect your personal information. However, we cannot guarantee absolute security.
Cookies
Our website uses cookies to enhance user experience. You can choose to accept or decline cookies, but this may affect your website experience.
Changes to the Policy
We reserve the right to modify this Privacy Policy at any time. Changes will be posted on this page.